Below we’ve outlined the Shipping & Delivery terms of our company. These are to be treated as an addition and inseparable part of the general Terms & Conditions. Accepting said Terms & Conditions means you’re also accepting our Shipping and & Delivery terms.
Method of Delivery
Our company uses two primary methods to deliver purchased items – postal services and courier delivery. Postal services are offered via priority registered mail. Courier delivery is available via DHL Express.
Availability, price and duration of each service differ according to the customer’s location.
Shipping of Items
Generally, items are shipped within 48 hours after the payment is received, excluding non-work days, as well as unforeseen delays.
Duration of shipping
The duration of shipping depends on the chose service and location of the customer. Below are the expected, but no guaranteed, times for delivery:
- Priority Mail – 4-5 workdays for Europe and 10-15 workdays for the rest of the world
- DHL Express – 1-2 workdays for the EU and 3-5 workdays for the rest of the world
All prices and time frames of delivery on the website are an estimate. Postal delivery can take up 50 business days, while courier delivery can take up to two weeks. We consider all packages delivered in these time-frames to be on time. Additional delays as a result of customs inspections, postal or courier processing etc. will not be considered a delay in delivery or counted towards the delivery estimate period. Should there be a significant change or difference to the provided estimate, that affects the delivery of a purchase, we will immediately notify the customer. Please note, we are in no way responsible for delays due to unforeseen events or delays for which the postal services, DHL or any other used delivery service used, are responsible.
Clients are required to contact us about any delayed packages before taking further action.
It is the responsibility of the customer to provide accurate shipping information. All delays or additional costs which are a result of incomplete or inaccurate shipping information are the responsibility of the customer.