This page describes the Terms & Conditions that will regulate the business relation between The Merchant on one side, henceforth referred to as “us”, “we”, the “seller”, the “merchant”, the “site”, “our” or by out brand name “My Lip Filler”, and the customer, also referred to as the “client”, “you”, “your”. These terms and conditions cover the usage, interaction and purchase through the website mylipfiller.com and also refer to the Refund, Return, Pricacy and Delivery policy of our company.
Our website, bar unforeseen events is online 24 hours, 7 days a week. Unless stated otherwise orders can be made at any moment of the day. Orders can also be made on weekends and official holidays. Once an order has been finalized it will be processed in up to 48 hours, excluding official non-work days. If necessary, we can further extend that period.
When an order made through our system (i.e. website) is complete and the user reaches the “Thank you page” our system will automatically email a confirmation of the order competition along with all the details of the order – customer details, delivery address, items and amount purchased, final price, shipping expenses, VAT (if applicable), payment method chose and payment information if necessary.
This email should not be treated as a confirmation of the order itself. It is merely an informative email, automatically emailed by our system to inform the customer of their order’s details. To explicitly confirm the order, a representative of My Lip Filler will contact the customer via email or phone. Please note our representative might require additional information or clarification from you, regarding the order, payment, delivery or your details, for us to complete the order.
The order shall be treated as completed once your package has been successfully shipped out and you received the valid tracking information.
Shipping & Delivery
The details about shipping purchased items and methods of their delivery, as well as shipping time and other shipping terms can be seen on our Shipping & Delivery page. Note by accepting the Terms & Conditions you are also accepting the Shipping & Delivery terms.
You can find out about our policy towards item returns and refunds on our Return Policy page. It is to be treated as an inseparable amendment to these Terms & Conditions and by agreeing to them you are also agreeing to our Return Policy.
Item Stock, Availability and Backorders
Our website lists as “in stock” items that are both physically available on one of our warehouse and such that can be ordered from a third party supplier within a reasonable timeframe, which we consider to be three to five workdays. Whenever an item needs to be backordered, we will inform the customer and inform them of any possible delay to the delivery, as well as how long before their package is sent.
My Lip Filler can cancel any order on terms of item unavailability or difficulty of delivery or if the item cannot be backordered within a reasonable window of time.
Orders are only sent to clients once we have successfully received the full payment for the item, shipping fees and VAT, if applicable.
Customer and Order Details
It is up to you, as a customer to provide the most up to date and accurate information – contact details and shipping information. IF we deem it necessary, we may require you to provide further information or clarification regarding any information relevant and necessary to us fulfilling your order. Should you deny our request for further information, we maintain the right to cancel the order.
Any delays or extra charges that are the results of incomplete, inaccurate or vague customer and delivery details, will be at the expense of the customer.
Taxes, Import Duties and Other Fees
It is the responsibility of our clients to be aware of local laws and regulations, as well as any import duties, fees, taxes and other expenses that are the direct result of importing an items purchased from us. We will not be responsible for any such extra expenses. Knowledge of them and taking care of them is the responsibility of the customer. Please note, your package may not be freed from customs if such extra charges are not cleared. Items returned to us from customs will be shipped again at the expense of the client. Refunds issued after an item has been returned from customs will not include the amount of expenses made for the return of the item.
Orders from the EU are will not be subject to any import fees or similar taxes. However, all customers from the EU will be charged with VAT, added to their order’s total amount (including shipping fees) at the local rate of their respective country.
You can cancel your order at any moment prior to the item being shipped. You will be issued a full refund, except for any expenses or fees we’ve incurred as a result of you making the order.
Product Prices and Taxes
The main currency of our website is the United States Dollar. However, customers from within the EU and the UK are geo-located by their IP address and will see price rates in Euro and Pound Sterling, respectively, calculated based on the USD price as per the daily exchange rate of the European Bank.
All listed prices do not include VAT. Customers from the EU and UK will be charged VAT at the checkout step of their order. Please refer to the “Taxes, Import Duties and Other Fees” section of these Terms & Conditions.
A customer may pay for a purchase made on our website using a bank transfer or the integrated checkout service for credit and debit card payments. We consider the payment finalized, once the money transfer/transaction are complete and the fund are available to us. All orders will only be send once their respective payment has been successfully received.
Any fees regarding the payment, regardless of method chosen, are the responsibility of the customer. Credit and debit card payments are normally instant, while bank transfers normally take from 3 to 5 workdays, but sometimes take even longer.
Requests for refund can only be made as per our Terms & Conditions. The refund will normally be issued using the same method as the initial payment was made, unless impossible or too difficult as a result of external factors, or if we and the customer agree on an alternative method of refunding the order.
Please read the Return Policy to learn more about refund conditions. Orders that have not been sent will be refunded in full, except for any expenses we’ve had to make as a result of the order being made.
A refund may take up to a month to appear on a bank statement.
Web Content and Limited Liability
All information on our website is kept as accurate and as relevant as possible. However, mistakes and inaccuracies are possible. We retain the right to change and add information to any page, product description or policy. You will be duly notified of any changes or inaccuracies that might be relevant to you and your order. The term “information” includes all text, images, media, links, animations, videos or other type of content which contains information, on our website
Our liability will only be limited to the amount that the customer has initially paid for their order. Regardless if the liability is strict, product or negligence, The Merchant will not be responsible or accountable for damages of value greater than the amount paid by the customer.
Damages and losses which are indirect in their nature, suffered by either the client or a person or entity related to them, such as customers, business partners, contractors etc., will not be considered the responsibility of The Merchant. Such damages can be defined, with the definition not being limited to loss of opportunity, loss of business, loss of profit, loss of client interest, or other forms of loss, which in legal terms can be constituted as “damages”. No indirect form of damages to the customer or related third parties if the responsibility of our company.
Complaints, Feedback and Inquiries
Any complaints, request, inquiries can be done over phone at +40 (312) 295-414 or via email at email@example.com.
All business relations between us and the customers are regulated by the current Romania and EU law.
My Lip Filler has the right to make any changes to its website, information, contact details, terms of services, pricing and available items without any prior notice. This valid for any type of information and other content freely available on our website.
We retain full right to cancel any order without prior notice, as the customer will be fully reimbursed except in cases where additional expenses had to be made, in which case we will without the amount of said expenses from the refunded sum. Shipping fees for orders not sent are also part of the full refund.
The inability to send or deliver items on time or at all, which is the result of unforeseen events will not be the fault of The Merchant.
Our website is build on a modified version of the free theme Twentysixteen. It also uses third party images from Freepik. All content requiring attribution will be property attributed as per the authors requirements. If you believe that we have used your content in violation of your intellectual property or have not properly attributed your work – please contact us at firstname.lastname@example.org
All third party work and intellectual property is fully owned by its respective authors and should not be copies, distributer, modified or otherwise used without their consent or as per the terms determined by the respective intellectual property holder.
All other content on the website, not owned by a third party is to be considered the intellectual property of The Merchant. This includes but is not limited to images, video, text, media, designs. Usage and distribution of such content is strictly prohibited unless for our explicit, written consent.
Tel (US): +1 (323) 250-7104
Tel (RO): +40 (312) 295-414